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Revolver Electronic LLC

Help/How-To

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Troubleshooting Guide

My PCC Doesn't Work... My E-cig Doesn't Work... My E-cig is Acting Strange... My Throat Hurts...

Instructional Videos

How to refill Elite cartridges
How to refill Gemini cartridges




My PCC Doesn't work...

My PCC won't charge my E-cig battery...
  • Make sure you PCC itself is charged.
    • Charge your PCC using the USB cable in a USB slot or with the provided wall plug.
  • Make sure the battery is screwed into charge port firmly in your PCC.
  • When you charge your battery, make sure you press and hold the button for 3 to 4 seconds. The light will start blinking and change from green to red to indicate that the battery is charging.
  • Make sure the battery is working...
  • Contact customer service.

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My PCC does not turn on...
  • Make sure your PCC is charged.
    • Charge your PCC with the USB cable in a USB port.
    • Charge your PCC with the USB cable in the provided wall plug.
  • Contact customer service.

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My PCC won't hold a charge...
  • Fully charge your PCC with the USB cable in a USB port.
  • Fully charge your PCC with the USB cable in the provided wall plug.
  • Contact customer service.

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My Ecig Doesn't work...

My battery does not work...
  • Charge the battery in your PCC.
  • Make sure cartridge is not clogged.
  • Try battery with a working atomizer.
  • Make sure no juice got into the battery...
    • Carefully blow off your battery with canned air. Hold canned air back 10 to 12 inches to avoid damaging the battery.
  • Contact customer service.

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My atomizer does not heat up...
  • Make sure your battery is charged.
  • Make sure cartridge is not clogged.
  • Try atomizer with a working battery.
  • Make sure your atomizer is clean...
    • Carefully blow off your atomizer with canned air. Make sure you stay back 10 to 12 inches to avoid damaging the atomizer.
  • Contact customer service.

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I do not get any vapor...

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I can't taste the flavor in my cartridge...

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My E-cig is Acting Strange...

My E-cig makes a whistling noise...
  • Clean your battery.
    • Carefully blow off the end of your battery using canned air. Hold the canned air back 10 to 12 inches to avoid damaging the battery.
    • Dab the end of the battery dry with a cotton swab, paper towel, or similar item.
  • Your cartridge may be partially clogged.
    • Replace or clean out your cartridge.
  • Contact customer service.

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I'm drawing in excessive air...
  • Make sure your battery is screwed on tightly to the atomizer.
  • Make sure the polyfill (fibrous material) in your cartridge is making contact with your atomizer.
    • Use a paperclip or similar item to "fluff" up the polyfill.
  • Your cartridge could be empty or out of liquid.
    • Replace or refill your cartridge.
  • Your battery could be dead.
    • Recharge your battery in your PCC.
  • Contact customer service.

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My Throat Hurts...

My throat hurts...
  • Take shorter drags on your E-cig.
  • PG (propylene glycol) is one of the main ingredients in the cartridges and eLiquid. For a small percentage of people it may cause mild irritation.
    • Try switching to VG (vegetable glycerin) eLiquid.
  • If irritation persists, discontinue E-cig use.
  • Contact customer service.

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Instructional Videos


Video Provided By: Rick


Video Provided By: Rick